Tool Nut Reviews

Having purchased a new Dewalt cordless finish nailer on November 2020, I just opened the box a few weeks ago to start my project, using dewalt nails from Home Depot, the gun jammed every nail I tried to shoot. Feeling very frustrated on a new tool that sat unused new in the box for 6 months, I was at the mercy of sending it to Dewalt under their 3 year warranty. I called Tool Nut any way even though a 30 day return is on my receipt, their expert sales and customer service informed me that Dewalt 15 gauge angled nails do not work in the gun due to old style under bostich nail guns, Home Depot does not recognize this on their store shelf for their Dewalt nail guns, or purchasing the right nails for Dewalt cordless nail guns they sell. Great team and family owned at The Tool Nut co. Lowest prices. Thanks for saving me a lot of shipping hassles to Dewalt. See ya online soon for product purchases. Brett D.

Delivery was prompt. Tools arrived in pristine condition. Staff was responsive and knowledgeable.

Have used this company many times, always fast dependable service.
Last order was delivered by UPS, but in an unsecured location, and after business hours,and was stolen. Customer service replaced my order no hassle, very courteous and efficient, will continue to buy my tools here.

Had a great experience with customer service. Got a faulty product from the manufacturer. Customer service tried giving me a few fixing. None worked and they were quick to take the faulty product back.

I had to call directly since the state of AK is not listed in the billing. The agent said it’s not offered because they don’t ship to AK. No problem. I have a forwarder out of WA. Oh..now they don’t ship to forwarders. WOW. Someone please let them know it’s 2021. How do you offer a web based business but can’t fulfill web orders???

Real bad service, they don't notify you of anything,if you buy something from them you will be in the dark.

I called their customer service to inquire about a product. I was told the product was in stock and it was in fact free shipping to my home in NH so I placed the order on April 5th. On April 15th I checked the status of my order and it was listed as canceled. On the 16th I called to confirm what I read. I was told that they sent me an e-mail on the 12th telling me it was canceled. I was told to check my junk folder. I was not sure why I would have to check my junk folder as I got all the other "junk" e-mails from the Tool Nut and still do. Sure enough there it was. If they knew their cancelation e-mail went to junk mail why not get in touch with me. If I hadn't called I could have waited months to find this out. My phone number was listed in my order. Not good customer service at all.

Both sales and follow up customer service have been outstanding. I cannot speak to the complaints on this site, but my experience has been a very good one. They have been prompt - and thorough - about answering email inquiries as well as phone calls.
Of note, too, is their effort to address backorders; absolutely no misleading info or stall tactics.
I was told by my local Woodcraft that if I could find the FESTOOL Domino I needed anywhere, from any vendor, to buy it due to a 23-40 week backorder on their end. Toolnut had 1 left, and put it on a UPS truck that same day. The sales rep, Bill, also stayed in contact with me for other items I might need, and advised me right away of backorders and availability.
I couldn't be more pleased with the service I've received. I wish more companies were as good.
5 stars.
UPDATE: I received my order today, just 2 days after placing it. It was packaged very well, and all items available were included. Also, Toolnuts sent me an email detailing my backorders, which was great. Again, 5 stars. I'm a happy customer.
UPDATE#2: I had one backorder left from my original order (the Seneca Small Mortise Kit), and it shipped via USPS on Monday (label created Friday). When I called to check on it, I requested it be shipped via UPS. Found out the default for their shipping department is cheapest possible...however, they did put it 3 Day Priority Mail rather than 1st class. It arrived safe and sound today. So, you can request faster shipping, but, I suggest you do it when placing the order. My entire order(s) from start to finish is complete.
5 stars.

Horrible shipping. Delivered the tool in its own package with no package or protection. Fairly beaten up and would highly suspect something broken. Ridiculous. Will be returning and buying from a different company.

I placed an order with tool nut it was very quick and easy then when my tool was supposed to ship it got delayed buy a month then when that date approached it was delayed another month I need this tool for my work I know that patience is a virtue but they are wearing extremely thin

Fast shipment and easy ordering but if you want to return anything YOU must pay for shipping. This is unacceptable for a major internet tool company. I purchased a packout tool chest and had one on back order. They sent both before I could cancel the backordered item. When I explained that to their customer service they said they only pay return shipping for their mistakes. Finally they sent me a shipping return label but charged me a reduced rate. Still unacceptable, I won't purchase any more tools from them and suggest you don't either.

Like quite a few people on here I see I am not alone
Ordered a Festool track for my saw on Jan 1 2021
Sent an email out Jan 11 2021 and was told it shipped out and here's the Tracking number no other explanation
Tried to use the tracking number and the USPS site informed me that the item had not been received with the number supplied
I finally got an answer when I filed a complaint with PayPal.
I was told that the postal service was backed and Blah Blah.
How come i can get items thru Amazon in a day from the Postal service, as well as Home Depot, I really wanted to give a small out fit my business like ToolNut.
Well it finally got here last night 1 19 2021 at 7:30
I'm happy its here so I can use it.
In hindsight, I should have checked reviews in regards to this company.
Had I done that i would not be writing this review, as I would not have placed an order with them
Never again